Frequently Asked Questions


  • How to create Famacash Account?

    1. Open Famacash App

    2. Click on Signup button

    3. Enter your personal details like First name, Last name, Email address & Mobile number

    4. Verify Terms & agreement and click on submit button then verification email will be sent to your mail id and verification code will be sent to your mobile number

    5. Open your mail account and verify Email address by clicking on available 'confirm your account' link

    6. Once you clicked on 'confirm your account' link, application will ask you to set password for your Famacash account

    7. On first time login, enter the verification code that you receive on your mobile at the time of registration or resend the code again.

  • What is Security PIN?

    Security PIN is unique 4 digit code. Security PIN is send to user registered Email address after user registration (sign-up). User can also change security PIN from change security PIN option on profile setting or in case user forget the PIN, user can reset PIN and application will send the new auto-generated PIN to registered email. Keep this security PIN confidential, we do not recommend sharing this PIN with others

  • When I will use My Security PIN?

    Whenever you will use Famacash wallet as Source of funds for any transaction, application will ask your security PIN to authorise the wallet access.

  • What is wallet number?

    Wallet number is a unique number created by prefixing country code to mobile number. For e.g. US Dialing-code (1) and Mobile Number (774*****90) so your Famacash wallet number would be 1774*****90.

  • How to Activate your Famacash wallet?

    1. Login to Famacash app

    2. Click on Register Wallet

    3. Select Title & enter your personal details like First name , Last name , SSN number, Email address, mobile number etc. and click on submit button and your personal details will be registered.

    4. You have to upload document for verifying your registered details.

    5. Application Reviewer will review the provided details then approves your request.

    6. You will receive email notification then go to application and activate your Famacash wallet by clicking on 'Click to Activate'

  • What type of document I can upload for wallet activation?

    You can upload different documents like Passport , Id card ,Driving license etc in different format like (jpg,png,jpeg) for wallet activation.

  • What are 'My Bank Accounts'?

    My Bank Accounts is a section where you can add your bank accounts for money transfer and payment purpose.

  • How to add new bank account on Famacash wallet?

    1. Login to Famacash app

    2. Click on My bank accounts

    3. Click on Add new Accounts

    4. Enter your Bank details like:- Account number,Routing number,Nickname,Account type & click on add button

    5. Your bank account details will be get added under my bank accounts section, application will deposit few cents in your account

    6. Then you need to validate it, By entering received cents to complete account addition process

  • What is 'My Beneficiary'?

    On My Beneficiary section, you can add/register all your beneficiaries’ account that you wish to send money.

  • How to add new beneficiary detail?

    1. Login to Famacash app

    2. Click on My Beneficiary

    3. Click on Add Beneficiary

    4. Enter beneficiary details like :- First name,Last name,City,Address line, Zip code, Mobile number, Nickname etc & click on add button. Your beneficairy details will be get added under my beneficairy section.

    5. For adding beneficairy bank payment details, click on add payment details and select Bank name, District,Branch & Enter account number

    6. Once beneficairy details get added you can send money to beneficairy anytime.

  • How to Add Money in Famacash Wallet?

    1. Login to Famacash app

    2. Click on Add money section

    3. Select your registered bank account from which you wanted to add funds to your Famacash wallet

    4. Enter amount you want to add on Famacash wallet

    5. Click on add money button

    6. Verify your transaction details & click on authorise payment to complete your transaction

  • How to transfer money to my bank from Famacash wallet?

    1. Login to Famacash app

    2. Click on Return to my bank section

    3. Select your registered bank account in which you wanted to add funds from your Famacash wallet

    4. Enter amount which you want to transfer in your bank account

    5. Click or tap on transfer button

    6. Verify your transaction details & click on authorise payment

    7. Enter your Famacash security PIN number & click on submit button to complete your transaction

  • What is Wallet transfer?

    Wallet transfer is a section from where you can send money to other Famacash wallet or your registered beneficary account directly from your Famacash wallet account.

  • How to transfer money from my Famacash wallet account to another Famacash wallet account?`

    1.Login to Famacash app

    2. Click or tap on Wallet transfer section

    3. Click on To Famacash Wallet

    4. Enter reciever Famacash wallet number

    5. Enter amount which you want to transfer

    6. Add purpose field for transaction

    7. Click or tap on transfer button

    8. Verify your transaction details & click on authorise payment

    9. Enter your Famacash security PIN number & click on submit button to complete your transaction

  • How to transfer money from my Famacash wallet account to beneficiary bank account?

    1.Login to Famacash app

    2. Click on Wallet transfer section

    3. Click on wallet to bank

    4. Select your beneficiary account to whom you want to send money

    5. Enter amount which you want to transfer

    6. Add purpose field for transaction

    7. Click or tap on transfer button

    8. Verify your transaction details & click on authorise payment

    9. Enter your Famacash security PIN number & click on submit button to complete your transaction

  • What is Bank transfer?

    Bank transfer is a section from where you can send money to other reciever Famacash wallet or beneficiary directly from your bank account.

  • How to transfer money from my bank to another Famacash wallet?

    1. Login to Famacash app

    2. Click on Bank transfer section

    3. Click on Bank to wallet

    4. Select your desired bank account from which you want to send money

    5. Enter reciever Famacash wallet number

    6. Enter amount which you want to transfer

    7. Add purpose field for transaction

    8. Click or tap on transfer button

    9. Verify your transaction details & click on authorise payment to complete your transaction

  • How to transfer money from my bank account to beneficiairy bank account?

    1. Login to Famacash app

    2. Click on Bank transfer section

    3. Click on Bank to bank

    4. Select your desired bank account from which you want to send money

    5. Select beneficiary bank account to which you want to transfer money

    6. Enter amount which you want to transfer

    7. Add purpose field for transaction

    8. Click on transfer button

    9. Verify your transaction details & click on authorise payment to complete your transaction

  • What is Airtime top-up?

    The airtime top-up is prepaid phone minutes. You can buy airtime minutes for prepaid phones.

  • How to perform Airtime top-up?

    1. Login to Famacash app

    2. Click on Airtime Topup

    3. Click on send airtime

    4. Select reciever country from the list

    5. Enter reciever mobile number for which you want to perform airtime topup

    6. Click on next button

    7. Select mobile operator

    8. Click on next button

    9. Choose or enter topup amount

    10. Click on next button

    11. Enter sender number & click on next button

    12. Verify airtime topup transaction details & click on authorise button

    13. Enter Famacash security PIN number & click on submit button to compelete transaction

  • What is Cash pickup?

    Cashpickup is a section from where you can send money to an authorised pickup location where your beneficiary will go and collect the cash from by giving Transaction-ID and Photo ID proof.

  • How to send Cash pickup?

    1. Login to Famacash app

    2. Click on Cash pickup

    3. Click on send cash pickup

    4. Enter sender details like :- first name , last name , sender email id & mobile number

    5. Enter reciever details like :- first name , last name , date of birth & mobile number

    6. Enter transfer amount & click on send button

    7. Verify cash pickup transaction details & click on authorise button

    8. Enter Famacash security PIN number & click on submit button to complete transaction

  • How can I check my Famacash wallet history?

    You can check your wallet transaction history by clicking on (Details/wallet activities ) on wallet section

  • How can I check my bank history?

    You can check your bank transaction history by clicking on bank history section. It will only show records of transaction which is perfomed using Famacash application.

  • What is Cancellable transaction?

    Cancellable transaction is a section from where you can cancel your transaction like (wallet to bank , bank to bank , cash pickup ) within 30 minute of transaction request registered.

  • What is reciept?

    Reciept display detailed information about transaction.

  • How can I update my password?

    1. Login to Famacash app

    2. Click on profile setting icon

    3. Click on change password

    4. Enter Current Password,New password,Confirm password field & click on submit button to update your password

  • How can I change my security PIN?

    1. Login to Famacash app

    2. Click on profile setting icon

    3. Click on change security PIN

    4. Enter Current PIN,New PIN,Confirm PIN field & click on submit button to update your PIN

  • I forgot my Famacash security PIN. How do I reset it?

    1. Login to Famacash app

    2. Click on profile setting icon

    3. Click on reset security PIN

    4. Select yes on confiramtion popup, New security PIN will be send to your registered mail id

  • What is 'my QR code/Accept money'?

    You can recieve money instantly from another Famacash wallet user using Qr code. Sender has to scan your QR and pay the amount.

  • How can I update my mobile number in Famacash account?

    1. Login to Famacash app

    2. Click on profile setting icon

    3. Click on edit (pencil icon) on personal information

    4. Update your mobile number

    5. Click on update button, this will update your mobile number and wallet number

    6. Then you need to verify your new mobile number by entering verification code sent to updated mobile number or you can resend verification code on your new mobile number again

  • Are there any limitations to add money to Famacash wallet or Transfer from Famacash wallet?

    Maximum Transaction limit for add money in Famacash wallet is $10,000 and for one time transaction user can send upto $3000.

  • What are the charges to send money?

    1. Sending money from Famacash wallet to another Famacash wallet is totally free and the receiver gets the complete amount you have sent.

    2. Minimal Transaction fees is applied on other type of money transfer which will be clearly shown to user at the time of authorising transaction

  • I want to send money to a family or friend who does not have Famacash Wallet and bank account , how will they receive money?

    Using cash pickup, you can send money to your friends also who does not have Famacash Wallet and bank account .cash pick up means you are sending money to an authorised pickup location where your receiver will go and collect the cash by providing Transaction-ID and Photo ID proof.

  • How to use Scan & Pay?

    1. Login to Famacash wallet

    2. Click on scan & pay

    3. Scan Qr Code of other Famacash wallet user

    4. Verify mobile number & name

    5. Enter amount & click on pay

    6. Enter your Security PIN & click on submit button for completing transaction

  • How can I change my registered address?

    1. Login to Famacash wallet

    2. Click on Profile setting icon

    3. Under registered address details section, You can edit previous address details or can add new address details

Download the Famacash app and start sending money now!

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